Neotechnics Blog – Thoughts, insights and other musings

It’s Time to Upgrade Your Approach to Documentation Reduce Support Costs – Well-written documentation provides end users with the answers they need without the need to call for support. When users can help themselves they won’t spend time calling your support organiz

Over the course of my career, I’ve had the opportunity to work with many different organizations. With only two stints as a staff employee, most of my experience was gained as a contract employee. I have worked at Fortune 500 companies, mid-sized businesses and small start-ups. I’ve h

Here is a public service posting that you should seriously consider forwarding onto your friends and family, as well. These days, identity theft and online security breaches are a serious concern. The security risk that I’m communicating in this posting has to do with the comple

Stop with the “click here” non-sense! Although it is overly simple way to insert a website link, using the words “click here” as your link text (also known as “anchor text”) has significant disadvantages from both an SEO and usability perspective. I

WordPress version 3.7 is now available for download or update from your WordPress dashboard. This release was code named “Basie” in honor of Count Basie. Neotechnics recommends that all clients update their core WordPress code as new releases become available. We especiall

Neotechnics now offers collapsible and portable banner stands. These stands are ideal for promoting your company or brand at trade shows, expos, temporary retail sites, or where ever else you want to pop them up. These portable banners are an easy way to help you stand out from your c

The value of an experienced technical writer is obvious to some and not so obvious to others. In my experience, the role of a technical writer is often misunderstood. Frequently, they are perceived as a necessity only after a customer complains about the existence or quality of suppor

I’d like to wish all my clients and colleagues a very Happy New Year! Here’s to hoping our fearless leaders in Washington can set the proper policies that allow us to turn this economy around. Everyone knows that small business is the lifeblood of our economy, so if you

Neotechnics sends occasional communications to current and prospective clients to make them aware of new offerings, news and other happenings. We’ll include content that speaks to business and technical aspects of your business. We’ll share the latest marketing strategies