It’s Time to Upgrade Your Approach to Documentation
Reduce Support Costs – Well-written documentation provides end users with the answers they need without the need to call for support. When users can help themselves they won’t spend time calling your support organization. Fewer calls require fewer support agents which can translate to significant cost savings.
Improve Customer Satisfaction – Customers expect supporting documentation for the products and services they buy. They also know whether it was “thrown together” or whether care was taken in its creation and production. Your customers appreciate the ability to find the information they need in a manner that is well-planned, well-written and well-presented. Happy customers lead to repeat business and referrals, both of which result in increased revenue. Improve customer satisfaction for your products and services by engaging Neotechnics to produce your documentation deliverables.
Refocus Your Team – What if your team could focus a little less on producing documentation and a little more on improvements to your products or services? Imagine if more effort was put into new feature development and product enhancements that would improve the appeal of your company. Refocusing your team on their core capabilities will only lead to a better product or service. Allow Neotechnics to bear the burden of your documentation efforts by working with your developers, support technicians, engineers and other subject matter experts. Refocus your team on what they do best and let us handle the documentation work.
Access to Communication Specialists – When you engage Neotechnics to produce your customer documentation, you have instant access to communication specialists who know what it takes to produce quality documentation deliverables. We begin by identifying the target audience(s), assessing the documentation needs, outlining the deliverable(s) and executing a plan to get the documentation completed. The communication specialists at Neotechnics know exactly what your customers are looking for.
Modern Approaches to Creating Documentation – Most authoring software in use today supports single-sourcing of content and conditional text. Single-sourcing allows various outputs (such as MS Word, PDF, HTML, XML and more) to be derived from the same content source. Conditional text allows for the inclusion of specific content based upon certain conditions (such as target audience, product version or other criteria). Let Neotechnics help move your organization to a more modern approach to producing documentation.
Outsource a Critical Support Area – Outsourcing core competencies within your organization does not always make good business sense. However, selecting outsourcing of specific business functions often does make sense. For most companies, the production of documentation is more of a support function than it is a core competency. It can be difficult to invest the necessary time and energy into producing quality documentation. This is mainly due to the fact that documentation is generally not directly associated with revenue generation. Rather it is often viewed as a burden to the product group or the organization as a whole. Factor in the additional costs related to health care, retirement, training, software and other related expenses and a clear picture is painted right before your very eyes: outsourcing documentation simply makes sense.
Flexible Engagement Arrangements – Neotechnics offers a variety of engagement arrangements that can fit your business needs. If you have a slew of product releases in the fourth quarter, we can provide technical writing services to support that need. If you require to have a writer on-premise to help maintain existing documentation, we can do that too. If you are solely focused on the end-deliverable, then we have the capacity to produce the documentation off-site. If you simply want a “go-to” documentation partner, then look no further because we are a specialized services firm that you can trust.
A Lasting Partnership – Neotechnics is interested in building a lasting partnership with companies that see the value in producing quality documentation for the benefit of their customers. We take pride in the work we do and we have a vested interest in making your company look good. We would like to become your trusted partner for all of your documentation needs. If having a documentation partner like Neotechnics is something you think your company could benefit from, please reach out to us. We would love to explore available options.
